Privacy Policy
This Privacy Policy describes how Specullum Ltd collects, uses, and discloses your personal information when you use our services or make a purchase. Our primary market is Nigeria, and this Policy is governed by the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR) 2019 issued by NITDA. By using our services, you acknowledge that you have read and understood this Policy.
- Contact detailsFull name, delivery address, billing address, phone number, and email address.
- Financial informationPayment details including bank transfer references, card information, mobile money transaction details, and payment confirmation records.
- Account informationUsername, password, security preferences, and account settings where applicable.
- Transaction informationProducts you view, add to cart, purchase, return, or exchange, as well as your order and transaction history.
- Communications with usContent of messages sent via email, WhatsApp, phone, or any other channel for customer support or enquiries.
- Device and usage informationIP address, browser type, device identifiers, and how you interact with our website or digital platforms.
- Location information (approximate)Used for shipping, logistics, and fraud prevention within Nigeria.
- Directly from youWhen you place an order, create an account, contact us, fill out a form, or otherwise provide your information.
- Automatically through our platformsVia cookies and similar technologies that track your interactions with our online presence.
- From our service providersIncluding logistics companies, payment processors, and customer support platforms operating on our behalf.
- From third-party partnersWhere permitted by applicable Nigerian law.
- Order fulfilment & service deliveryTo process purchases, arrange delivery within Nigeria, manage returns/exchanges, and provide after-sales support.
- Account managementTo create and maintain your customer account, remember your preferences, and send order-related notifications.
- Marketing and communicationsTo send promotional emails, SMS, or WhatsApp messages about products, offers, and updates. You may opt out at any time.
- Customer supportTo respond to enquiries, resolve complaints, and maintain our relationship with you.
- Security and fraud preventionTo authenticate your identity, detect fraudulent activity, and protect the integrity of our services.
- Legal complianceTo comply with Nigerian laws, respond to lawful requests from authorities, and enforce our terms and policies.
- Service improvementTo analyse usage patterns, improve our products and website, and develop new features for Nigerian households.
- Logistics and delivery partnersTo facilitate delivery of your order to your address within Nigeria.
- Payment processorsIncluding Nigerian platforms such as Paystack and Flutterwave, to process transactions securely.
- Technology and IT service providersIncluding platforms that support our website, customer management systems, and communications infrastructure.
- Marketing and analytics partnersTo help us understand our audience and deliver relevant communications, subject to your consent where required.
- Legal and regulatory authoritiesWhere required by Nigerian law, court order, or government regulation.
- Business transfersIn the event of a merger, acquisition, or restructuring, subject to continued privacy protections.
- With your consentWhere you have directed or authorised us to share your information with a specific third party.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no data transmission or storage system is entirely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with our legal obligations under Nigerian law, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it.
As a customer in Nigeria, you have the following rights under the NDPA 2023 and NDPR 2019:
Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately using the details in Section 9, and we will promptly delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document and notify you through appropriate channels, including via email or a notice on our website or social media platforms.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
| Company | Specullum Ltd |
| Product | Specullum Gravity Water Purifier |
| specullumltd@gmail.com | |
| Phone | 08077775951 |
| Address | Lagos, Nigeria |